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TERMS OF BUSINESS Jeff Ludgate Ltd trading as Moneyworld 1st floor, 34 High Street, High Wycombe, Bucks. HP11 2AG referred to as ' Moneyworld’ or ‘The Company’ is authorised and regulated by the Financial Services Authority (FSA), and bound by its rules. The Company is entered on the FSA Register. The Company’s registration numbers is 136837 and can be checked on the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. Moneyworld is an Independent Financial Adviser and is authorised as an investment intermediary in respect of, collective investments, pension funds, life assurance, ISA's and PEPs. Moneyworld is able to offer life insurance products and mortgages from the whole market. It also acts as an intermediary in arranging home insurance policies from a panel of providers. Although we are authorised to do so we will not give advice on any business transacted via the Internet. We work on behalf of our clients for either a commission, fee basis or a combination of the two. If we derive any part of our income from commission paid to us in respect of transactions with life assurance companies or operators of other collective investment schemes through which investments are made, we will tell you the amount of commission payable to us on any such investment. If you ask us to undertake any service for which we propose to charge a fee, we will discuss this first with you and in writing, explaining the basis on which it will be calculated If we receive a commission or other form of benefit from the issuer of a security or from another intermediary, we will inform you, but will not advise its amount unless you ask us to do so. DOCUMENTATION. All investments will be registered in the client name, unless otherwise agreed in writing. We will forward to you all documents as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until a series is complete and then forward them to you. All documents may be sent by post and are done so at the client's risk. We shall at the clients request and expense, send documents by registered post. In the absence of such a request, the client shall pay all charges incurred for the recovery or replacement of lost documents. DUE CARE AND DILIGENCE. The Company will exercise due care and diligence in conducting their business, but will not be liable for any depreciation of investments arranged by them. COMPLAINTS PROCEDURE. If you should have a complaint about a product or service provided by The Company, internal complaint handling procedures are in place. A copy of these procedures can be supplied upon request. Please address your complaint to the Clients Services Manager at The Company’s address or telephone 01494 443806. Clients should be aware that if they are unhappy with any response to a complaint received from The Company, they may complain directly to the Financial Ombudsman Service. The Company contributes to the Financial Services Compensation Scheme, providing awards of up to £48,000 where there have been omissions by The Company, resulting in a loss to clients. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information is available from the FSA, or the Financial Services Compensation Scheme MATERIAL INTEREST. The Company undertakes not to transact any business for a client in which a director or employee of The Company has a known personal interest, or it is known that another client has an interest, unless the interest has been disclosed to the client, in writing, and consent to continue has been obtained. Personal holdings in investments are excluded. RIGHT TO AMEND. The Company reserves the right to amend these terms and conditions at its discretion, providing notice of any amendment is advised to the client. DATA PROTECTION. The Company ensures that all data will be held in compliance with current and future legislation. A client has the right to a copy of all information held on them by The Company, and to correct any inaccuracies. The Company will maintain records of data held on clients for a minimum period of 6 years from the date of their transaction. When information is sent or received over the internet, it may be possible that others can view it. The Company accepts no responsibility for personal data submitted electronically. YOUR PRIVACY. The Company
may contact you by mail, email and other means of communication to provide you
with the information on your requested service or product. We may also provide
you with information, special offers, and promotions of other products and
services. If you don’t want to receive information on other products or services
you can write to us and let us know at the address above. DELAY IN PROCESSING. The Company will not be held responsible for any delay beyond it's control, or as a result of a failure by any party (including the client) to complete all the necessary steps to process a transaction.
MONEY LAUNDERING. The Company reserves the
right to approach a third party in order to verify the identity of a client, or
any other person providing funds on behalf of an investment made in the client
name. LAW. These terms and conditions will be governed by and construed in accordance with English Law. This contract is supplied in English and Moneyworld will communicate with you in English. THE COMPANY DOES NOT HANDLE CLIENT MONEY. CHEQUES MUST ONLY BE MADE PAYABLE TO THE PRODUCT PROVIDER CONCERNED. RECEIVING INSTRUCTIONS. The
Company requires written instruction to act on your behalf however oral
instruction will be accepted at The Company's discretion. INTERNET 08/07/2005 |
Registered in England company no. 2193788. Registered Address 1-5 Argyll Street, London. W1V 4WW